Last Updated: January 30, 2023
Thank you for shopping at Daytona Jack! We want your order to arrive quickly and safely. Please review the shipping details and delivery information below.
Processing Time
We process and prepare orders for shipment within 1-2 business days after the order is placed. Weekends and holidays are not counted as business days.
You will receive a shipment confirmation email with tracking information once your order has left our facility.
Shipping Methods
We utilize trusted shipping carriers like UPS, FedEx and USPS to deliver orders to customers. The carrier and service method is chosen based on order weight, dimensions and delivery address.
We offer a variety of shipping options:
- Ground Shipping – Default method for most orders. Delivers within 3-7 business days.
- Two-Day Shipping – Faster option available at checkout. Delivers within 2 business days.
- Next Day Shipping – For rush orders needed ASAP. Delivers next business day.
- LTL Freight – Used for large, heavy items like furniture. Delivers within 5-7 business days.
- Local Pickup – Available at our Daytona Beach warehouse location. Pick up within 5 business days.
Customers can choose their preferred shipping method at checkout based on their urgency and delivery needs. Please contact us if you need help selecting the right shipping service.
Delivery Timeframes
Delivery timeframes depend on the shipping method chosen, destination, weight and size of order. Here are the estimated timeframes for each shipping type:
Ground Shipping
- Florida addresses: 2-4 business days
- East Coast addresses: 3-6 business days
- Midwestern addresses: 4-7 business days
- West Coast addresses: 6-8 business days
Two-Day Shipping
- All continental US addresses: 2 business days
Next Day Shipping
- All continental US addresses: Next business day
LTL Freight Shipping
- All continental US addresses: 4-6 business days
Local Warehouse Pickup
- Available within 2-5 business days of order confirmation
Delivery timeframes can vary during peak seasons and holidays. Severe weather conditions may also cause unforeseen delays. If we anticipate any shipping delays, we will contact you directly via email.
Order Tracking
Tracking information will be provided in your shipment confirmation email once your order ships out. You can also log into your account on our website to view up-to-date tracking details.
The tracking will show the progress of your delivery as well as estimated arrival date. If you notice any irregularities with the tracking or delivery, please contact us right away so we can investigate.
Shipping Costs
Shipping charges vary based on order total, weight, size and delivery destination.
- All orders over $100 ship free within the continental US
- Orders under $100 incur a flat $10 shipping fee
- Oversize items like surfboards and furniture may require a shipping surcharge based on size
- Expedited shipping fees apply for express delivery options like Next Day air
Taxes and duties are calculated at checkout based on order destination. There are no hidden fees or surprises. Shipping costs will be clearly listed for you to review during checkout prior to placing your order.
Delivery Address
We ship to addresses within the 50 United States only. We do not currently ship to P.O. boxes, APO/FPO addresses, or international destinations.
Please provide an accurate shipping address during checkout along with recipient phone number. This ensures successful delivery on the first attempt. If you require a destination address change after checkout, please contact us immediately so we can redirect your shipment.
For large item delivery by freight truck, residential addresses must have adequate driveway access and ground clearance. Please contact us prior to ordering oversize items so we can confirm your address meets requirements.
Shipped Orders
If you do not receive your order within the estimated delivery timeframe, please reach out to us right away so we can investigate. We will determine if your package is simply delayed or if further action is needed.
Be sure to check surrounding areas thoroughly for your package. Sometimes couriers place packages in unintended spots like side doors, garages, patio furniture, etc.
If your shipment is confirmed lost by the carrier, we will promptly send a replacement order at no additional cost.
Local Pickup
Local pickup from our Daytona Beach warehouse is available as a shipping option at checkout for customers located nearby. This allows you to avoid shipping charges and get your items faster.
When selecting local pickup, you will receive an order confirmation when your items are ready for collection at our warehouse within 2-5 business days. We will email pickup instructions and directions to our office.
Warehouse Pickup Address:
Daytona Jack
123 Beach Rd
Daytona Beach, FL 32114
Please bring a photo ID and order confirmation when arriving to collect your order. One of our warehouse team members will assist with loading items into your vehicle.
Customer Refusal
We make every effort to ensure shipments are damage-free upon delivery. However, unforeseen mishaps can occur during transit.
If you believe your order arrived damaged or with items missing, please refuse the shipment from the carrier if possible. We will submit a claim and swiftly send a replacement.
For orders already accepted, please take photos of any damage or missing items and contact us within 24 hours so we can begin the claims process.
APO/FPO Addresses
We currently do not ship to APO/FPO military addresses. We apologize for the inconvenience. Our team is diligently working to expand our delivery capabilities to military customers in the future.
Duty & Taxes
International customs duties and taxes are not included in our shipping charges and are the responsibility of the recipient. polices and tax rates vary greatly by country, so we are unable to determine exact fees. Please check with your local customs office to learn more.
Questions?
If you have any other questions about shipping options, delivery timelines or our address policies, feel free to contact our customer service team:
By Email: support@daytonajack.com
By Phone: 1-800-525-2564
Our Hours: Monday – Friday, 9AM – 5PM EST
We look forward to fulfilling your order and getting your new gear shipped out quickly! Thank you for choosing Daytona Jack.